Returns
Our ultimate goal is to make sure you're satisfied with every order you receive. If, by any chance, the product doesn't meet your expectations upon delivery, don't worry - you can return your item for free within 30 days and receive a refund. We're here to keep a smile on your face every step of the way!
Step 1:
Simply place the items you would like to return back into the shipping box. With the provided return label you can enjoy free returns. It's important to ensure that all products are in the same condition as when you received them. And remember, don't forget to remove or cover the old shipping label.
Step 2:
Drop off the package at a parcel point.
Step 3
After we've received your return, the amount will be refunded through the original payment method within 10 business days.
Conditions
- Items are eligible for return within 30 days of delivery.
We extended our return policy due to holiday season: all orders can be returned for free until January 15th 2024. - Items must be in its original condition: new, unworn, unaltered, with all original tags attached.
- Seabass covers the costs associated with returns
- For exchanges, kindly initiate a return and place a new order.
If you have any questions about returns, please reach out to us via: support@seabass-official.com