It is our goal to always make you happy with your order. If upon delivery the product does not meet your expectations, it is possible to return your order. Please read our return instructions and policy below.



Pack the items and provide the package with the provided return label 

No return label? Send an e-mail to with your name and order number


Drop off the package at a parcel point


You will receive your refund on your bank account within 10 working days after we received your return




If you have any questions about returns, please feel free to contact us at



  • Free returns, except for promotions. During promotions return costs are €3,95.
  • Goods can be returned within 30 days of your order delivery.
  • We will not refund any costs of delivery.
  • If upon delivery your order seems to be incorrect and doesn’t match to your order confirmation, we will also refund the costs of delivery. If this occurs, please contact us.
  • Exchanging an order is possible by returning the order and placing a new order.
  • Goods should be in its original condition – new, unworn and unaltered with all original tags attached.
  • SEABASS reserves the right to deny or reduce a refund if the goods do not meet the above requirements.
  • Return and exchange conditions may differ with promotions. Consult the promotions page for this matter.