Delivery

  • Free delivery on all orders in Europe.
  • For all other countries please read the section regarding delivery times and rates.
  • Orders placed before 17.00 (GMT+1) will be dispatched on the same day (Monday to Friday).
  • Once your order has been confirmed we are unable to change the delivery address.
  • We only deliver to regular addresses. Not to P.O. Boxes, BFPO or Freight Forwarding addresses. 

 

Delivery times and rates:


The Netherlands
Post NL/DHL (1-3 working days)           
FREE SHIPPING
 
EU, UK, Norway & Switzerland
DHL Express (1-3 working days)           
FREE SHIPPING
 
Rest of the World*
DHL Express (3-6 working days)           
SHIPPING COSTS: € 25,00


 
*For orders sent outside of the EU or UK, customs and duties may apply to the order. Any duties payable will be the sole responsibility of the customer and may need to be paid at the time of delivery.

 

Returns
 
It is our goal to always make you happy with your order. If upon delivery the product does not meet your expectations, it is possible to return your order. Please read our return policy and instructions below.


 
Return/exchange policy

  • Free returns.
  • Goods can be returned within 30 days of your order delivery.
  • We will not refund any costs of delivery.
  • If upon delivery your order seems to be incorrect and doesn’t match to your order confirmation, we will also refund the costs of delivery. If this occurs, please contact us.
  • In case of an exchange, goods will be sent out for free.
  • Goods should be in its original condition – new, unworn and unaltered with all original tags attached.
  • SEABASS reserves the right to deny or reduce a refund if the goods do not meet the above requirements.

 

How to return

  • Use our return portal
  • Retain your proof of postage.
  • Once we received your return we will send out a confirmation.
  • You will receive your refund on your bank account within 10 working days after we received your return.
If you have any questions about delivery and returns, please feel free to contact us at support@seabass-official.com