It is our goal to always make you happy with your order. If upon delivery the product does not meet your expectations, it is possible to return your order. Please read our return instructions and policy below.
STEP 1
Pack the items and provide the package with the provided return label
For UK orders: Please send your return to the address below:
Active Ants UK – Seabass Returns Unit 1 26 Liliput Road Brackmills Industrial Estate NN4 7DT Northampton United Kingdom
STEP 2
Drop off the package at a parcel point
STEP 3
You will receive your refund on your bank account within 10 working days after we received your return
Free returns, except for promotions. During promotions return costs are €3,95.
Goods can be returned within 30 days of your order delivery.
We will not refund any costs of delivery.
If upon delivery your order seems to be incorrect and doesn’t match to your order confirmation, we will also refund the costs of delivery. If this occurs, please contact us.
Exchanging an order is possible by returning the order and placing a new order.
Goods should be in its original condition – new, unworn and unaltered with all original tags attached.
SEABASS reserves the right to deny or reduce a refund if the goods do not meet the above requirements.
Return and exchange conditions may differ with promotions. Consult the promotions page for this matter.
